Diagnosis before assumptions
Keep critical workflows observable and recoverable when APIs, fields or tools change.
Automation repair and maintenance
Keep important workflows moving.
Keep critical workflows observable and recoverable when APIs, fields or tools change.
Project valueQuoted to scopeNo payment before scope agreement
DeliveryAgreed with your quoteScoped after diagnosis; after brief, access and approvals
Your first milestoneDescribe the issueA useful review point before the next stage
Fix the cause, not just the symptom
A documented change trail
We identify how the issue happens, what changed and what can be tested. Where practical, work is rehearsed away from production before release.
Explicit support boundaries
Clear support responsibilities help your team decide what to address next.
In our clients’ words.
“ICM should win an award for their top notch service.”
“The work process was very collaborative and the communication went well.”
“They are very professional and they take their time on their work to provide you the best possibilities for your project.”
WHAT YOU RECEIVE
Your Automation repair and maintenance project, clearly defined.
Teams needing focused diagnosis, dependable maintenance or an additional delivery partner.
Workflow diagnosis
Describe the trigger, each decision and the expected output, with clear approval boundaries. Exceptions are routed to a named owner instead of repeatedly retrying a business action without oversight.
Repair or update
Implement the prioritized changes within the agreed coverage, with a backup or reversible path where applicable. Retest the affected customer or staff journey and identify constraints outside the scope.
Failure alerts
Make failed or incomplete runs visible to the right person. Document what can be retried safely, what needs intervention and which diagnostic details are recorded, with sensitive data kept out of routine alerts.
Scope and requirements
Monitoring hours, execution volume and ongoing changes are defined separately.
Any additional work is scoped and priced for your approval.
THE DELIVERY PATH
From your brief to the finished work.
Follow the preparation, review and delivery stages for this service.
Describe the issue
Share the affected system, symptoms, recent changes and business impact.
Agree a safe approach
Confirm access, backup, diagnostic scope and any maintenance window.
Investigate or deliver
Review findings and approve work beyond the original scope before it begins.
Verify and document
Record the result, any remaining limitations and prevention or maintenance steps.
What is included?
Includes Workflow diagnosis, Repair or update and Failure alerts. Monitoring hours, execution volume and ongoing changes are defined separately.
Does a diagnostic package include every repair?
No. A bounded diagnosis identifies the issue and a recommended fix. Work outside its stated scope is quoted before proceeding.
Can you take over from another developer?
We first review the code, documentation, licenses and access you control, then propose a safe handover.
Is the monthly service automatically renewed?
The current store sells a defined service period, not an automatic recurring subscription. Renewal is arranged explicitly.
Related services
YOUR NEXT LEAP STARTS HERE
Ready to put Automation repair and maintenance to work?
Share the change you want to make. We will help turn it into a clear, practical project.