A focused first release
Give customers a secure place to see documents, requests and project progress.
Client and customer portals
Give customers one place to stay up to date.
Give customers a secure place to find documents, submit requests and follow progress. Role-based access and admin controls keep the agreed workflows organized.
Review the direction as it takes shapeYour service scope sets out the review stage.
Project valueQuoted to scopeNo payment before scope agreement
DeliveryAgreed with your quoteScoped after discovery; after brief, access and approvals
Your first milestoneClickable prototypeA useful review point before the next stage
Start with the important user journey
Ownership and deployment clarity
We identify who uses the system, what they need to accomplish and what proves the first release is useful. That keeps feature lists connected to business needs.
Acceptance criteria you can review
Review the work against the agreed user journeys and acceptance criteria.
In our clients’ words.
“Great Contractor! Simply WONDERFUL!”
“ICM did a great job, on time and within specified budget.”
“Considering I wanted a site done entirely in French, I am really impressed by the way the entire job went.”
WHAT YOU RECEIVE
Your Client and customer portals project, clearly defined.
Founders and operating teams ready to validate an application, portal or internal system.
Role-based access
Set out who may view, change and approve the relevant records. Test representative authorized and unauthorized accounts, and document administrator ownership rather than sharing one unrestricted login.
Customer workflows
Describe the trigger, each decision and the expected output, with clear approval boundaries. Exceptions are routed to a named owner instead of repeatedly retrying a business action without oversight.
Admin management
The brief defines the exact admin management required for client and customer portals. We show the named output at its review milestone and record any data, access or third-party dependencies before handover.
Scope and requirements
Sensitive documents require appropriate storage and access policies.
Any additional work is scoped and priced for your approval.
Review.See the direction.
Shape the result.
Shape the result.
CLICKABLE PROTOTYPE
See the idea.
Shape the outcome.
First concepts in minutes during an agreed live kickoff. Final delivery follows the package schedule.
Available for eligible website, design and software concepts after the essential brief is ready and a team member has confirmed the kickoff. A concept or prototype is not the finished production deliverable.
Plan My ProjectTHE DELIVERY PATH
From your brief to the finished work.
Follow the preparation, review and delivery stages for this service.
Define the first useful release
Agree users, essential workflows, data and success criteria.
Review the prototype
Walk through the main screens and interactions before the full implementation.
Build and demonstrate
Review working milestones with a prioritized change list.
Test and hand over
Complete agreed checks, deploy and document operation and ownership.
What is included?
Includes Role-based access, Customer workflows and Admin management. Sensitive documents require appropriate storage and access policies.
Is the first prototype production-ready?
No. It helps validate the idea and interaction. Security, data handling, error states and release testing belong to the implementation stages.
Who owns the application?
The agreement identifies your delivered code, repository, accounts and any third-party components or licenses.
Can we add features later?
Yes. Additional work is estimated against a backlog so it does not silently change an agreed package or milestone.
Related services
YOUR NEXT LEAP STARTS HERE
Ready to put Client and customer portals to work?
Share the change you want to make. We will help turn it into a clear, practical project.