Inputs mapped deliberately
Keep operational instructions easier to find, review and maintain.
SOP and knowledge workflows
Keep working instructions easy to find and maintain.
Keep operational instructions easier to find, review and maintain.
Project valueQuoted to scopeNo payment before scope agreement
DeliveryAgreed with your quoteScoped after discovery; after brief, access and approvals
Your first milestoneWalk through one real taskA useful review point before the next stage
The exception is part of the workflow
Failures routed to a person
A successful demo is not enough. We plan retries, duplicate handling, missing data and ownership so the workflow does not silently fail when the input changes.
A maintainable workflow handover
Operating notes and alerts help your team follow the workflow and handle exceptions.
In our clients’ words.
“They are very professional and they take their time on their work to provide you the best possibilities for your project.”
“ICM performed a stellar job on this contract and they ALWAYS give more than what you bargain for.”
“He advised me on things I didn’t even know about!”
WHAT YOU RECEIVE
Your SOP and knowledge workflows project, clearly defined.
Teams repeating the same handoffs between forms, spreadsheets, inboxes and business applications.
Knowledge structure
Prepare the approved sources and test representative questions or searches. Review relevance, permissions and source references, including what happens when the material does not support a confident answer.
Approval and publishing workflow
Describe the trigger, each decision and the expected output, with clear approval boundaries. Exceptions are routed to a named owner instead of repeatedly retrying a business action without oversight.
Review reminders
Inspect the agreed assets and reproduce the relevant conditions where access permits. Separate confirmed findings from hypotheses and prioritize the next actions by impact, risk and dependency.
Scope and requirements
AI-generated drafts require a subject-matter owner to approve accuracy.
Any additional work is scoped and priced for your approval.
THE DELIVERY PATH
From your brief to the finished work.
Follow the preparation, review and delivery stages for this service.
Walk through one real task
Show the trigger, the tools, the fields and the intended result.
Agree the workflow map
Review each action, approval and exception before configuration.
Test real scenarios
Check normal input, duplicates, invalid data and provider failures.
Hand over the controls
Receive operating notes, credentials ownership guidance and an alerting plan.
What is included?
Includes Knowledge structure, Approval and publishing workflow and Review reminders. AI-generated drafts require a subject-matter owner to approve accuracy.
Must we change all our software?
Usually not. We first check the APIs and connectors available for your existing tools, then identify any real limitations.
What if a tool or API changes?
The handover explains monitoring and recovery. Ongoing maintenance is a separate service unless included in your scope.
Are automation-platform subscriptions included?
No, unless expressly listed. Task volume, premium connectors and self-hosting requirements affect ongoing costs.
Related services
YOUR NEXT LEAP STARTS HERE
Ready to put SOP and knowledge workflows to work?
Share the change you want to make. We will help turn it into a clear, practical project.